Policy
Complaint Resolution 苦情処理規約
Four steps, from receiving a complaint to resolving it.
01Submit a complaint
Complaints about Lê Mai's products or services can be sent through any of the following channels:
- Hotline
- 0938 137 468
- Fanpage
- facebook.com/lemaivietnam
02Lê Mai responds
Our customer care team receives your complaint and contacts you to clarify your request, as soon as possible and no later than 5 working days after receipt. Depending on the nature and severity of the matter, Lê Mai will offer specific support.
03Verification
Lê Mai may ask you to provide information or evidence about the transaction or product, such as the order number or photos of the product, to clarify the matter and find a suitable solution.
04Dispute resolution
If a complaint or dispute is beyond Lê Mai's capacity and authority, both parties will negotiate to choose a third party to resolve it, in accordance with current law.
Our commitment
Lê Mai respects and strictly observes the law on consumer protection.
Customers must provide complete, accurate and truthful information about products and transactions. Any fraudulent or deceptive conduct is subject to full legal liability.
Legal basis
All complaints or disputes arising from transactions on the website, or relating to the website's rules and conditions, are resolved through negotiation, mediation, arbitration or the courts, in accordance with the Law on Consumer Rights Protection, under its provisions on disputes between consumers and organisations or individuals trading in goods and services.
For complaints about returns and exchanges, see our Return Policy.
