Policy
General Policies and Terms 一般規約と方針
Seven policy pages, each with its own scope.
- Terms of Service
- Conditions for using the website, products and prices, prohibited conduct.
- Shipping Policy
- Same-day delivery in Ho Chi Minh City, 2 to 4 day delivery nationwide, shipping fees.
- Payment Policy
- Nationwide COD, bank transfer, online card, PayPal.
- Return Policy
- Cancel within 2 hours, return or exchange within 24 hours, shipping costs for returns.
- Privacy Policy
- What information is collected, what it is used for, how to ask to view or delete it.
- Complaint Resolution
- Four steps, with a reply within 5 working days.
- How to Order
- Steps for ordering and paying on the website.
Questions about our policies
Email lemai@lemaivietnam.com.vn, or find other channels on the Contact page.
